Raja Alias, Raja Noor Ashikin and Mohd Ali, Hairuddin (2011) Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 99-118. ISBN 9789674180126
|
PDF
Download (383kB) | Preview |
Official URL: http://rms.research.iium.edu.my/bookstore/default....
Abstract
A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.
| Item Type: | Book Chapter |
|---|---|
| Additional Information: | 6004/25601 |
| Uncontrolled Keywords: | service, quality, customer, satisfaction |
| Subjects: | L Education > LB Theory and practice of education > LB2300 Higher Education |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Kulliyyah of Education |
| Depositing User: | Professor Dr. Hairuddin bin Mohd Ali |
| Date Deposited: | 28 Aug 2012 14:34 |
| Last Modified: | 06 Jul 2021 01:10 |
| URI: | http://irep.iium.edu.my/id/eprint/25601 |
Actions (login required)
 |
View Item |
Download Statistics
Download Statistics