Enhancing corporate leadership of zakat management and administration in Malaysia: the effect of quality leadership on management and administration of Pusat Pungutan Zakat, Federal Territory Islamic Council

Mhd. Sarif, Suhaimi (2010) Enhancing corporate leadership of zakat management and administration in Malaysia: the effect of quality leadership on management and administration of Pusat Pungutan Zakat, Federal Territory Islamic Council. In: IIUM Research, Innovation & Invention Exhibition (IRIIE 2010), 26 - 27 January 2010, Kuala Lumpur.

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Abstract

The study examined the effect of quality leadership on the management and administration of Pusat Pungutan Zakat (PPZ) on zakat collection. The study used qualitative (personal interview) and quantitative (survey) and it was conducted within three months. Respondents for the personal interview comprised senior executives of PPZ. The results from the personal interview were used to develop questionnaire. The results from the personal interview indicated that monetary benefits, friendly customer service, good working environment and organizational image are very important factors for an effective leadership. The questionnaire was administered on officers and staff of PPZ, zakat payers and prospective zakat payers. The survey results also confirmed the four factors for effective quality leadership. The study suggests the future research to expand the scope and depth of effective leadership factors and also to include other zakat collection centres in Malaysia.

Item Type:	Conference or Workshop Item (Poster)
Additional Information:	3328/22680
Uncontrolled Keywords:	IRIIE 2010, zakat, PPZ
Subjects:	H Social Sciences > HJ Public Finance
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Dr Suhaimi Mhd Sarif
Date Deposited:	20 Mar 2012 10:54
Last Modified:	20 Mar 2012 10:55
URI:	http://irep.iium.edu.my/id/eprint/22680

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