Interaction design of the Malaysian e-government portal.

Mahmud, Murni (2011) Interaction design of the Malaysian e-government portal. In: Information Technology Issues and Applications in Malaysia : A Collection of Articles. IIUM Press, Kuala Lumpur, pp. 23-48. ISBN 9789674180034

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Abstract

The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In this study, the protal interaction was evaluated using a heuristic evaluation method which comprised usability, accesibilty and attractiveness. The findings showed that the participants were satisfied with the portal's interaction design. However, the overall task performance was less efficient. The findings from this study has provided a better understanding of the interaction behaviour toward the Malaysian e-government portal and yielded some recommendations for better design of interaction.

Item Type:	Book Chapter
Additional Information:	3451/21728
Uncontrolled Keywords:	e-government portal, Malaysia, Interaction design
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Computer Science Kulliyyah of Information and Communication Technology > Department of Computer Science
Depositing User:	Dr. Murni Mahmud
Date Deposited:	10 Jul 2012 10:48
Last Modified:	10 Jul 2012 10:48
URI:	http://irep.iium.edu.my/id/eprint/21728

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