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Development of a Crowd-Stress Index (CSI) for use in risk assessment

Parsons, K. and Mohd Mahudin, Nor Diana (2009) Development of a Crowd-Stress Index (CSI) for use in risk assessment. In: Contemporary Ergonomics 1984-2008: Selected Papers and an Overview of the Ergonomics Society Annual Conference. Taylor & Francis, United Kingdom. ISBN 978-0-415-80434-9

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A Crowd Stress Index for use in risk assessment was developed in four parts: a literature review to identify relevant factors and understand the terms 'crowd' and 'crowding'; a study on an underground train; personal interviews; and a climatic chamber experiment in which physiological and subjective measures were taken from people in a crowd. Eight components were identified; physical, social, personal, crowd characteristics, crowd dynamics, crowd behaviour, location, and psychological. Ninety-two questions in a risk assessment questionnaire provide the data for scores on 42 themes, leading to scores on the eight components in terms of contribution to crowd stress and finally as single index value ranging from ‘no crowd stress’ to ‘extremely high crowd stress’. The index appears sufficiently well developed for validation in practical applications.

Item Type: Book Chapter
Additional Information: Paper originally published in Contemporary Ergonomics 2004, Paul T. McCabe (Ed.), pp. 410 – 414, CRC Press. ISBN: 978-0-8493-2342-3.
Uncontrolled Keywords: Crowd; Stress; Scale development; Risk assessment
Subjects: B Philosophy. Psychology. Religion > BF Psychology > BF176 Psychological tests and testing
B Philosophy. Psychology. Religion > BF Psychology > BF636 Applied psychology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Psychology
Depositing User: Nor Diana Mohd Mahudin
Date Deposited: 15 Sep 2011 10:34
Last Modified: 15 Sep 2011 10:34
URI: http://irep.iium.edu.my/id/eprint/2125

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