Modelling the spillover effects of rail passenger crowding on individual well-being and organisational behaviour

Mohd Mahudin, Nor Diana and Cox, T. and Griffiths, A. (2011) Modelling the spillover effects of rail passenger crowding on individual well-being and organisational behaviour. In: Urban Transport XVII: Urban Transport and the Environment in the 21st Century. WIT Press Publishing, UK, Southampton, U.K., pp. 227-238. ISBN 978-1-84564-520-5

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Abstract

The challenge of rail passenger crowding has not been fully addressed in the scientific literature. This paper describes a study which explores the relationships among the different psychological components of crowding and their effects on commuters’ experience of stress and feelings of exhaustion. The study also considers possible spillover effects in terms of individual and work outcomes. Data were collected from 525 commuters by questionnaire survey and explored using structural equation modelling techniques. The results make clear the relationships among passengers’ evaluation of the crowded situation and its ambient environment, their affective reactions to it, and the relationships among these psychological components of passenger crowding and passenger density. The results demonstrate, among other things, the imperfect relationship between the more psychological components of crowding and passenger density. They also reveal different patterns of spillover effects for passenger stress and exhaustion although both affected commuters’ report of somatic symptoms of illhealth. In addition, stress spilled over in terms of passengers’ propensity for lateness for work but, not in terms of their job or life satisfaction. Exhaustion, in contrast, negatively affected passengers’ life satisfaction scores and was a significant predictor of their intention to quit their job. Some theoretical and research implications of these findings are discussed which could lend support for future crowding research and management.

Item Type:	Book Chapter
Uncontrolled Keywords:	Crowding; Rail passenger; Stress; Structural equation modelling
Subjects:	B Philosophy. Psychology. Religion > BF Psychology > BF636 Applied psychology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Psychology
Depositing User:	Nor Diana Mohd Mahudin
Date Deposited:	13 Aug 2012 08:57
Last Modified:	13 Aug 2012 08:57
URI:	http://irep.iium.edu.my/id/eprint/2053

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