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ISO certification and human resource management

Hassan, Arif (2009) ISO certification and human resource management. The Indian Journal of Labour Economics, 5 (2). pp. 285-301.

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The paper empirically examines the employees’ perception of human resource HR) practices in ISO and non-ISO certified companies in Malaysia. A sample of 238 employees drawn from eight companies, four of them ISO-certified, responded to a questionnaire, which measured the adequacy of several HRM systems. The ISO-certified companies received higher endorsements on managing career systems, conducting contextual analysis for goal setting, and quality orientation. In the rest of the cases, the differences were not significant. The findings suggest that organisations need to go beyond quality assurance to organisation-wide quality management through improvement in HR systems and practices.

Item Type: Article (Journal)
Additional Information: 2898/1796
Uncontrolled Keywords: ISO
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences
Depositing User: Prof. Arif Hassan
Date Deposited: 08 Sep 2011 15:09
Last Modified: 08 Sep 2011 15:09
URI: http://irep.iium.edu.my/id/eprint/1796

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