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Benchmarking of postgraduate programmes in education in Malaysia

Nordin, Mohamad Sahari and Zainuddin, Ahmad Marzuki and Ismail, Nik Ahmad Hisham and Abdul Rashid, Adnan (2009) Benchmarking of postgraduate programmes in education in Malaysia. In: Strengthening higher education for a successful workforce. IIUM Press, Kuala Lumpur, pp. 37-54. ISBN 9789675272066

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Introduction: Of late education organisations have been held accountable to address quality-related questions. EveI)' institution of higher education is subjected to an increasing demand for quality assurance. the underlying concern being the degree to which the "totality of the features aad characteristics of the organisation's product or service bear on its ability to satisfy stated or implied needs" (International Standard Organisation 1986 definition. emphasis added). This means that higher earning institutions are expected to deliver products and services at some acceptable level of utility or benefit, specifically with respect to their core business teaching and learning. To address this pressing concern, education organisations have been assessing themselves by asking questions such as, "(1) How well are we doing compared to others, (2) how good do we want to be, (3) who is doing it the best, (4) how do they do it, (5) how can we adapt what they do in our institution, and (6) how can we be better thaa the best?" (Alslele, 1995: 2).

Item Type: Book Chapter
Additional Information: 591/1429 (LA1238S915M 2009)
Uncontrolled Keywords: benchmarking, postgraduate, education, Malaysia
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Education
Date Deposited: 12 Aug 2011 15:11
Last Modified: 23 Nov 2011 09:41
URI: http://irep.iium.edu.my/id/eprint/1429

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