Impact of ulū al-albāb on innovation and customer loyalty through knowledge transfer in ICT firms

Mhd Sarif, Suhaimi and Yahya, Rohaziah (2024) Impact of ulū al-albāb on innovation and customer loyalty through knowledge transfer in ICT firms. International Journal of Islamic Studies, Islamic Finance and Management, 2 (1). pp. 18-27. E-ISSN 3009-0067

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Abstract

This study investigates the viewpoints of managers in the information and communication technology (ICT) firms regarding the impact of Ulū al-Albāb in promoting innovation through knowledge transfer in maintaining customer loyalty. This study integrates the notion of stickiness in knowledge transfer with the impact of Ulū al-Albāb perspectives to enhance knowledge transfer among ICT firms. The primary contribution of this study is the promotion of Ulū al-Albāb perspectives in addressing the challenge of stickiness in knowledge transfer. The study reveals that the introduction of a policy instrument aimed at facilitating knowledge transfer and innovation, in conjunction with a policy concept for the advancement of science and technology, results in a decline in knowledge transfer and innovation inside ICT firms. The perspectives of Ulū al-Albāb enable knowledge workers to effectively employ their wisdom, religiosity, and spirituality to promote the knowledge transfer to foster creativity. The study suggests that the government reassess the policies of technology parks in order to promote innovation in Malaysia's ICT industry, while considering the perspectives of Ulū al-Albāb.

Item Type:	Article (Journal)
Uncontrolled Keywords:	ulū al-albāb, knowledge transfer, ICT firms
Subjects:	BPH Islamic Economics > BPH830.3 Social systems. Urban groups. Cities and towns. Sustainable urban development H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5387 Business ethics
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration Kulliyyah of Economics and Management Sciences
Depositing User:	Dr Suhaimi Mhd Sarif
Date Deposited:	01 Jul 2024 09:34
Last Modified:	01 Jul 2024 09:52
URI:	http://irep.iium.edu.my/id/eprint/112790

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