Internationalization of higher education, university quality service, and international students’ loyalty in Malaysia

Amzat, Ismail Hussein and Mohd Ali, Hairuddin and Ibrahim, Mohd Burhan and Othman, Azam and Salleh, Mohamad Johdi and Najimdeen, Abdul Hakeem Alade (2023) Internationalization of higher education, university quality service, and international students’ loyalty in Malaysia. Sage Open, 13 (4). pp. 1-18. ISSN 2158-2440

	PDF (Journal) - Published Version Restricted to Registered users only Download (897kB) | Request a copy
Preview	PDF (Scopus) - Supplemental Material Download (238kB) | Preview

Abstract

This quantitative study examines the effects of internationalization practices on university quality service and students’ loyalty as perceived by international students in Malaysian public universities. A total of 1,575 international students from 10 different public universities in Malaysia and from different home countries participated in this study. Stratified sampling was used to select the international students by dividing the population into continents. Data were collected using questionnaires and analyzed using SmartPLS Structural Equation Model (PLS-SEM). The findings of PLS-SEM confirmed the effect of internationalization of higher education practice and university quality service on international student loyalty in Malaysia. It was also found the effect of internationalization of higher education practice on university quality service. The research reported here adds to the growing body of knowledge on foreign student satisfaction and perceptions of quality, internationalization of education, and student mobility. It also helps provide some insights for the education industry in Malaysia and beyond in their effort to gain global recognition in the field of academic teaching, research, and professional development.

Item Type:	Article (Journal)
Uncontrolled Keywords:	quality service, ServQual, customer satisfaction, student loyalty, student mobility, internationalization policy, international education
Subjects:	L Education > L Education (General) L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Education Kulliyyah of Education > Department of Social Foundations & Educational Leadership
Depositing User:	DR ISMAIL HUSSEIN AMZAT
Date Deposited:	06 Dec 2023 10:03
Last Modified:	15 Dec 2023 14:27
URI:	http://irep.iium.edu.my/id/eprint/108545

Actions (login required)

View Item