Analysis of students’ satisfaction and service quality gap for private universities in Bangladesh

Hossin, M M Ismail and Islam, Rafikul and Zainudin, Dolhadi (2022) Analysis of students’ satisfaction and service quality gap for private universities in Bangladesh. Journal of Islamic Management Studies, 4 (2). pp. 37-53. E-ISSN 2600-7126

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Abstract

The primary objective of this study is to identify gaps between students' expectations and their perceptions of the services they receive from the private universities of Bangladesh. Three hundred and eighteen students from various private universities in Bangladesh took part in an online survey. From the responses, it is found that a wide range of gaps exists between students' expectations and their perceptions of the service they receive. Therefore, the university administration needs to take adequate measures to bridge the gaps as much as possible. This research contributes to the existing body of knowledge in the field of higher education, as well as provides insights to private universities in Bangladesh to produce skilled and well-rounded graduates. Furthermore, the findings will help Bangladeshi private universities produce graduates who can contribute to improving productivity and economic growth in Bangladesh.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Quality of education, Universities' infrastructure, Gap Analysis, SERVQUAL, Private universities, Bangladesh
Subjects:	L Education > L Education (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration Kulliyyah of Economics and Management Sciences
Depositing User:	Rafikul Islam
Date Deposited:	05 Dec 2022 15:17
Last Modified:	05 Dec 2022 15:17
URI:	http://irep.iium.edu.my/id/eprint/101621

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