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Exploring factors influencing academic staff attitude towards the implementation of total quality management (TQM) in higher education

Boulahlib, Loutfi and Abd. Manaf, Noor Hazilah and Ismail, Izhairi and Islam, Rafikul (2022) Exploring factors influencing academic staff attitude towards the implementation of total quality management (TQM) in higher education. International Journal of Human Resource Studies (IJHRS), 12 (3). pp. 98-125. ISSN 2162-3058

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This study aims to explore factors that influence attitudes towards implementing TQM among the academic staff in one of the Malaysian higher education institutions. A total of 270 questionnaires were distributed among academic staff at International Islamic University Malaysia (IIUM), and a total of 209 questionnaires were completed. The method that best fits with the objective of this research is exploratory factor analysis. The results showed that three factors influenced the attitude of the IIUM academic staff on the execution of TQM principles. The findings of this research may stimulate other institutions to apply TQM principles in education and how TQM can be implemented in higher education. Senior-level management should take the opportunity to work together with the academic staff to boost the learning process by providing them with a platform to voice their points of view and suggestions. This paper contributes to the TQM literature and provides an important insight into current knowledge. The findings allow for implications to be made for both top management and policymakers. Such studies are needed to increase awareness and examine TQM's applicability in higher education.

Item Type: Article (Journal)
Uncontrolled Keywords: Attitude, TQM, Academic staff, Higher education institutions
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences
Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Rafikul Islam
Date Deposited: 23 Nov 2022 10:03
Last Modified: 23 Nov 2022 10:09
URI: http://irep.iium.edu.my/id/eprint/101408

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