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Effects of poor communication in the construction industry in Klang valley, Malaysia

Tze Quan, Brenda Loh and Md Noh, Nur Ilya Farhana and Ng Jing, Lin and Ahmad, Zakiah and Lee, Jin Chai and Surol, Salihah and Syamsunur, Deprizon and Al-Mansob, Ramez and Razman, Ruzaimah (2022) Effects of poor communication in the construction industry in Klang valley, Malaysia. Jurnal Kejuruteraan. pp. 837-841.

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The construction industry is a risky and complex industry involving various parties characterized with different objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction between them and ensure delivery of successful projects. The poor performance of the Malaysian construction sector has its root in poor communication. Poor communication may result in project failure. Therefore, this paper is essential to investigate the effects of communication issues in the construction industry. This research study was conducted and analysed using SPSS Software. The five-point Likert type scale has been adopted for the questions which is distributed to over 121 respondents who are working in the construction industry around Petaling Jaya, Klang Valley, Malaysia. A total of 8 effects of poor communication in the construction industry were identified. The most dominant effect is time overrun while other effects include project failure, cost overrun, fatal and non-fatal accidents, waste generation, increase carbon footprint and contribute to greenhouse effect. However, questionnaire surveys may result in dishonest answers. Hence, the study recommends conducting physical interviews to better understand respondents view on the negative impacts of poor communication and at the same time, raise awareness as a strategic approach to achieve successful construction projects

Item Type: Article (Journal)
Uncontrolled Keywords: Construction Industry; effects of poor communications; poor communication; Klang Valley, Malaysia
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Engineering
Kulliyyah of Engineering > Department of Civil Engineering
Depositing User: Dr. Ramez Al-Mansob
Date Deposited: 22 Sep 2022 09:26
Last Modified: 22 Sep 2022 10:43
URI: http://irep.iium.edu.my/id/eprint/100118

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