Ab Rahman, Syakir Amir and Abdullah, Alias and Jaafar Sidek, Mohd Farid and Hitoshi, Nakamura and Abdul Aziz, Maimunah and Najib, Nor Nadiah (2026) Urban tourism infrastructure: comparing transportation stations in Kuala Lumpur and Tokyo. Quantum Journal of Social Sciences and Humanities, 7 (2). pp. 438-447. E-ISSN 2716-6481
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Abstract
Transportation stations increasingly serve as essential nodes for mobility and important infrastructure for urban tourism. Their design, amenities, and interaction with nearby attractions affect visitor movement, comfort, and the overall tourist experience. This study investigates the function of transportation station facilities in facilitating urban tourism via a comparative investigation of certain stations in Kuala Lumpur and Tokyo. Four principal stations were chosen: KL Sentral, Pasar Seni Station, Ueno Station, and Akihabara Station. The study employs qualitative comparative analysis utilizing facility audits, secondary data, and policy documents to assess tourism-supportive facilities, including accessibility, intermodality, information services, retail integration, cultural connection, and user convenience. Research indicates that Tokyo stations exhibit superior integration of tourism-oriented services, multilingual assistance, and cohesive commercial ecosystems, while Kuala Lumpur stations prioritize intermodal connectivity and cultural accessibility, yet reveal deficiencies in wayfinding consistency and tourism-specific facilities. The paper presents a conceptual framework that positions transit stations as gateways for tourism and underscores the policy implications for improving urban tourist competitiveness via transport infrastructure design.
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