Processes of navigating value conflicts: a grounded theory study of Muslim counsellors in counselling LGBT clients

Syed Mahmood, Syarifah Rohaniah and Wan Hazuki, Wan Alif Haikal and Abdallah, Ssekamanya Siraje (2026) Processes of navigating value conflicts: a grounded theory study of Muslim counsellors in counselling LGBT clients. Asian Journal of Research in Education and Social Sciences, 8 (2). pp. 623-636. E-ISSN 2682-8502

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Abstract

In Muslim societies, practitioners often find that standard ethical codes and LGBTinclusive guidelines stand in direct opposition to their religious doctrines. This divergence between professional mandates and personal faith inevitably triggers significant value conflicts for Muslim counsellors. The purpose of this grounded theory study is to develop a theory that explains how Muslim counsellors experience value conflicts in counselling Muslim LGBT clients and how they resolve the conflicts. In-depth interviews were conducted with six Muslim counsellors at Public Institutions of Higher Education (PIHE) in Peninsular Malaysia using the grounded theory approach of Theoretical Sampling. The grounded theory process of data analysis was employed, starting with open coding, axial coding, and selective coding (Strauss & Corbin, 1990, 2008). The findings revealed that the Muslim counsellors wanted to achieve two therapeutic goals in counselling Muslim LGBT clients: giving insights and bringing about positive changes. To achieve those two goals, they go through four processes namely, building rapport, integrating religious values, facing conflicts and challenges and overcoming them.

Item Type:	Article (Journal)
Uncontrolled Keywords:	value conflicts, grounded theory, Muslim counsellors, LGBT clients
Subjects:	L Education > L Education (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Education
Depositing User:	Dr SYARIFAH ROHANIAH SYED MAHMOOD
Date Deposited:	11 May 2026 15:53
Last Modified:	11 May 2026 15:53
Queue Number:	2026-05-Q3206
URI:	http://irep.iium.edu.my/id/eprint/128813

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