Web content analysis of Malaysia’s public library websites: an evaluative study

Junurham, Nur Leyni Nilam Putri and Mahri, Nurhafizah (2026) Web content analysis of Malaysia’s public library websites: an evaluative study. In: 10th International Conference on Information and Communication Technology for the Muslim World, ICT4M 2025, 26-27 November 2025, KICT, IIUM, Malaysia.

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Abstract

In the digital era, public libraries are expected to strengthen their online presence to support access, literacy, and community engagement. This study evaluates the websites of 14 Malaysian state public libraries using a checklist-based Web Content Analysis (WCA) under seven categories: accessibility, navigation and links, authority and currency, general information, user support and resource discovery tools, services, and Web 2.0 tools. The results show that overall performance is moderate, with Kuala Lumpur, Selangor, and Sabah achieving the highest compliance, while Perlis, Perak, Pulau Pinang, and Johor lag behind. Strengths include universal WebOPAC adoption, integration of social media platforms such as Facebook and Instagram, and consistent copyright/domain authority. Weaknesses include poor update practices, limited disability features, absence of fair use policies, and minimal adoption of interactive tools such as live chat and feedback systems. The findings highlight that while Malaysian public library websites provide basic access and visibility, they underutilize features essential for inclusivity, interactivity, and user education. This study recommends standardizing website development, enhancing accessibility, and integrating user-centered policies to optimize digital platforms and improve remote library services.

Item Type:	Proceeding Paper (Plenary Papers)
Uncontrolled Keywords:	Web Content, Content Analysis, Library Website, Public Library, Malaysia
Subjects:	Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Library & Information Science Kulliyyah of Information and Communication Technology > Department of Library & Information Science
Depositing User:	DR NUR LEYNI NILAM PUTRI JUNURHAM
Date Deposited:	07 May 2026 15:54
Last Modified:	07 May 2026 15:54
Queue Number:	2026-04-Q3097
URI:	http://irep.iium.edu.my/id/eprint/128419

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