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Muhammad Yunis, Mohammed Yusof and Islam, Rafikul and Razali, Siti Salwani and E. Azam, Md. Siddique (2026) Analysing the expectation vs. satisfaction gaps and prioritising dimensions of service quality for middle-class restaurant sector. International Journal of Services and Operations Management, 53 (4). pp. 473-495. ISSN 1744-2370 E-ISSN 1744-2389