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Sufi, Tahir and Ahmad, Selim and Islam, Rafikul (2022) Systematic Literature Review (SLR) on the application of regression techniques in hospitality management. Asia Pacific Journal of Innovation in Hospitality and Tourism, 11 (1). pp. 241-266. ISSN 22891471 E-ISSN 27106519

Islam, Rafikul and Ahmed, Selim and Rahman, Mahbubar and Al Asheq, Ahmed (2021) Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector. The TQM Journal, 33 (6). pp. 1163-1182. ISSN 1754-2731

Ahmed, Selim and Abd Manaf, Noor Hazilah and Islam, Rafikul (2021) Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals. Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals, 14 (1). pp. 236-244. ISSN 2047900 E-ISSN 20479719

Ahmed, Selim and Islam, Rafikul and Al-Asheq, Ahmed (2021) Prospective customers’ behavioural intention of Islamic microfinance services in Bangladesh. Institutions and Economics, 13 (2). pp. 101-123. ISSN 2232-1640 E-ISSN 2232-1349

Ahmed, Selim and Abd. Manaf, Noor Hazilah and Islam, Rafikul (2019) Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals. International Journal of Healthcare Management. pp. 1-9. ISSN 2047-9700 E-ISSN 2047-9719

Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance, 31 (8). pp. 973-987. ISSN 0952-6862

Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10 (3). pp. 267-278. ISSN 1756-669X

Ahmed, Selim and Abd Manaf, Noor Hazilah and Islam, Rafikul (2017) Measuring quality performance between public and private hospitals in Malaysia. International Journal of Quality and Service Sciences, 9 (2). pp. 218-228. ISSN 1756-669X E-ISSN 1756-6703

Islam, Rafikul and Ahmed, Selim and Md Tarique, Kazi (2016) Prioritisation of service quality dimensions for healthcare sector. International Journal of Medical Engineering and Informatices, 8 (2). pp. 108-123. ISSN 1755-0653 E-ISSN 1755-0661

Islam, Rafikul and Ahmed , Selim and Abdul Razak, Dzuljastri (2015) Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia. International Journal of Quality and Service Sciences , 7 (4). pp. 424-441. ISSN 1756-669X

Ahmed, Sellim and Manaf , Noor Hazilah and Islam, Rafikul (2013) Effects of Lean Six Sigma application in healthcare services: a literature review. Reviews on Environmental Health , 28 (4). pp. 189-194. ISSN 2191-0308

Ahmad, Khaliq and Abd. Manaf, Noor Hazilah and Ahmad, Selim (2013) Critical factors of service quality in a graduate school of Malaysia. International Journal of Quality and Service Sciences , 5 (4). pp. 415-431. ISSN 1756-669X