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Abdullah, Siti Salmiah and Abdul Wahid, Nur Kamariah and Abdul Razak, Arbaiah and Jan, Muhammad Tahir (2024) The influence of electronic customer relationship management (E-CRM) on customer satisfaction (CS) and customer loyalty (CL): a pilot study in Malaysian private institute of higher learning. Asian Journal of Research in Business and Management, 6 (2). pp. 58-70. E-ISSN 2682-8510