Items where Author is "Annamalah, Sanmugam"
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Annamalah, Sanmugam and Munusamy, Jayaraman and Chelliah, Shankar and Sulaiman, Mohamed and Pandian, Sivamurugan (2011) Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector. World Applied Sciences Journal , 15 (10). pp. 1361-1368. ISSN 1818-4952