Implementing an electronic payment system: getting things done!

Zainol, Zaini and Mokhtar, Norsyahida (2022) Implementing an electronic payment system: getting things done! IIUM Journal of Case Studies in Management, 13 (2). pp. 7-11. ISSN 2810-2327 E-ISSN 2710-7175

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Abstract

This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders' resistance to change and third-parties operational issues were among the challenges faced by the local authority in implementing the system. The project champion‟s credibility and technical skills play an important role in making sure the implementation is a success.

Item Type:	Article (Journal)
Uncontrolled Keywords:	JomPAY; electronic payment; local authority; critical success factors; stakeholders management, implementation issues.
Subjects:	H Social Sciences > HJ Public Finance > HJ9701 Public accounting
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Accounting Kulliyyah of Economics and Management Sciences
Depositing User:	Dr. Zaini Zainol
Date Deposited:	12 Sep 2022 15:40
Last Modified:	12 Sep 2022 15:44
URI:	http://irep.iium.edu.my/id/eprint/99953

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