A conceptual icookies multi-sided business model: build-up skills, enhance job opportunities & entrepreneurship for b40 community in global cookies business

Akmal, Muhammad 'Afif and Zulkifli, Abdul Muhaimin and Ko Ko, Zin and Ahmad Dahlan, Abdul Rahman (2022) A conceptual icookies multi-sided business model: build-up skills, enhance job opportunities & entrepreneurship for b40 community in global cookies business. Journal of Information Systems and Digital Technologies, 4 (1). pp. 28-45. E-ISSN 2682-8790

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Abstract

The purpose of this paper is to present a conceptual iCookies business model, with a digital platform and apps, that is aligned with the United Nations Sustainable Development Goals (SDG) in reducing poverty; building-up valuable skills, decent works and entrepreneurship including among the B40s; and in providing consumers with quality & variety cookies worldwide. The B40 community are struggling to find a stable and decent job especially in this pandemic time. Job opportunity with digital platform to start a business will benefit the low-income people and B40s. B40s pains include lack of funds and skills to start the business. As for sellers, the online marketplace will help them promote and market their products. Digital platform will help sellers gain more customers and making higher sales. Trusted platform will help donors make the donation and feel at ease without having to worries about scam or implicit donation. Donors will attract to make donations on the platform as it is trusted for the transparency of the donation process. The Customer Segments in this paper are organizations & individuals who want to buy their favorite cookies locally & globally; cookies sellers who want to promote their cookies; low-income people (B40), underemployed, and unemployed who want valuable and employable in baking cookies; and donors who want to build philanthropic brand on creating employment and companies who want new generation of employees to learn their cookies. This paper highlights the difficulties faced by various Customer segments along with the conceptual solution to overcome the difficulties. Poverty among B40s (SDG1 - No Poverty), hunger faced by the B40s (SDG2 - Zero Hunger) and unemployment challenges are among the obstacles or significant problems identified (SDG8 - Decent Work and Economic Growth). The key problems were identified, and suitable conceptual solutions were created using the Design Thinking (DT) technique. This process includes completing a literature review, testing, and questionnaires to identify and describe the issue of segments, as well as brainstorming, and testing potential solutions. The methodology adapted for this paper is based on the Design Thinking process using literature review, biz modelling tools namely Business Model Canvas (BMC) and Value Proposition Canvas (VPC), and survey. This paper intends to help the consumer to enjoy variety of cookies around the world and help cookies seller by providing the online platform. Moreover, the B40 people will gain a skill and get job opportunity to make income. Last but not least, the donors can make their donation without any worries.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Cookies Store, Employment, B40s, Multi-Sided Platform, Business model canvas, Design Thinking
Subjects:	T Technology > T Technology (General) T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.6 Management information systems
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Mr Abdul Rahman Ahmad Dahlan
Date Deposited:	07 Jun 2022 08:50
Last Modified:	07 Jun 2022 08:54
URI:	http://irep.iium.edu.my/id/eprint/98207

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