Investigating students’ use of digital reference service in Oman’s academic libraries.

Hamed Zahran Al-Hatmi, Afraa and Md Nor, Nor Saadah (2022) Investigating students’ use of digital reference service in Oman’s academic libraries. Electronic Interdisciplinary Miscellaneous Journal, 45. pp. 1-36. ISSN 2617-958X

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Abstract

This study aims to understand the user behavior of digital reference services (DRS) among students in the Sultanate of Oman academic libraries and assess its factors. Using a questionnaire designed for the study, adopting quantitative research that employed a cross-sectional online survey, data were collected from 459 respondents in Sultanate of Oman university libraries. The results revealed that intention is a moderate determinant of DRS use. Performance expectancy, facilitating conditions, and social influence have significantly influenced intention; meanwhile, effort expectancy has no significant impact. Therefore, this study provides a valuable basis for Omani higher learning institutions to promote library digital reference culture among students and contributes to the dearth of empirical DRS studies in the Arab world.

Item Type:	Article (Journal)
Uncontrolled Keywords:	digital reference service, unified theory of acceptance and use of technology (UTAUT), user behavior, Sultanate of Oman
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > H Social Sciences (General) > H61.8 Communication of information H Social Sciences > HA Statistics > HA154 Statistical data Z Bibliography. Library Science. Information Resources
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Library & Information Science Kulliyyah of Information and Communication Technology > Department of Library & Information Science
Depositing User:	Nor Sa'adah Md. Nor
Date Deposited:	17 Mar 2022 08:09
Last Modified:	17 Mar 2022 08:09
URI:	http://irep.iium.edu.my/id/eprint/97233

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