Perception of food delivery rider during movement control order (MCO): a case study in Wangsa Maju Kuala Lumpur

Mohd Ikbal, Nurul Ain Nazihah and Abdullah, Alias and Ab Rahman, Syakir Amir (2022) Perception of food delivery rider during movement control order (MCO): a case study in Wangsa Maju Kuala Lumpur. Social and Management Research Journal, 19 (1). pp. 145-163. ISSN 1675-7017 E-ISSN 0128-1089

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Abstract

Food delivery service in Malaysia is an emerging trend in urban settings prior to 2020 or the COVID-19 pandemic. During the implementation of Movement Control Order (MCO) by the Malaysia government to control the spread of COVID-19 virus, food delivery service was listed as an essential service that was allowed to operate while dine-in at food outlets were prohibited. This study aims to investigate the needs of food delivery services in an urban planning to facilitate during and after COVID-19 pandemic. Wangsa Maju Kuala Lumpur was selected as the case study. This study was conducted on 100 food delivery staffs from Grab Food and Food Panda delivery platform through purposive sampling. Data were collected by questionnaire survey and were analyzed by SPSS software. The findings demonstrated that there were three themes of challenges which are (i) no waiting and resting area, (ii) inadequate and unavailability of parking spaces, and (iii) delivery location issue. The findings served as a platform for future study as well as the development of policy and guidelines together with collaboration planning to improve urban management.

Item Type:	Article (Journal)
Uncontrolled Keywords:	food, food delivery services, Movement Control Order, COVID-19, Kuala Lumpur
Subjects:	BPH Islamic Economics > BPH830.3 Social systems. Urban groups. Cities and towns. Sustainable urban development G Geography. Anthropology. Recreation > G Geography (General) G Geography. Anthropology. Recreation > G Geography (General) > G156.5.S87 Sustainable tourism H Social Sciences > HE Transportation and Communications H Social Sciences > HE Transportation and Communications > HE305 Urban transportation H Social Sciences > HT Communities. Classes. Races H Social Sciences > HT Communities. Classes. Races > HT101 Urban groups. The city. Urban sociology H Social Sciences > HT Communities. Classes. Races > HT241 Urban ecology. Sustainable urban development N Fine Arts > NA Architecture > NA9000 Aesthetics of cities. City planning and beautifying N Fine Arts > NA Architecture > NA9000 Aesthetics of cities. City planning and beautifying > NA9080 Urban planners
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr. Syakir Amir Ab. Rahman
Date Deposited:	03 Mar 2022 08:05
Last Modified:	03 Mar 2022 08:19
URI:	http://irep.iium.edu.my/id/eprint/97003

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