Corporate brand image of Islamic bank in Malaysia: antecedents and consequence

Ab Hamid, Siti Ngayesah and Wan Jusoh, Wan Jamaliah and Maulan, Suharni (2020) Corporate brand image of Islamic bank in Malaysia: antecedents and consequence. International Journal of Management Studies, 27 (1). pp. 49-72. ISSN 2232-1608 E-ISSN 2180-2467

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Abstract

The role of corporate brand image in influencing the survival of companies has never been underestimated. Because of this, this study intends to examine the antecedents and the consequence of corporate brand image towards customer behaviour. A model proposing firms and non-firms communication as the antecedents and loyalty as the consequence was proposed. One hundred and sixty-eight (168) questionnaires were collected and data was analysed based on the Partial Least Square-Structural Equation Modeling (PLS-SEM). The result of the study revealed that both firm and non-firm communication play a significant role in shaping the corporate brand image of an Islamic bank, especially in Malaysia. Corporate brand image on the other hand was also found to influence customers’ loyalty. These findings have broadened the understanding of the corporate brand image’s antecedents and the consequence also shows the importance of managing the Islamic bank corporate communication.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Corporate brand image, Islamic bank, Malaysia, antecedents, consequence
Subjects:	H Social Sciences > HG Finance > HG1501 Banking
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences
Depositing User:	Faizah Shahbudin
Date Deposited:	21 Jan 2021 11:02
Last Modified:	21 Jan 2021 11:02
URI:	http://irep.iium.edu.my/id/eprint/87959

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