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Assessing corporate brand equity of public universities

Md Noor, Shuhaida and Abdul Manan, Kamaruzzaman and Abdul Kuthoos, Haja Mydin (2019) Assessing corporate brand equity of public universities. Jurnal Komunikasi: Malaysian Journal of Communication, 35 (3). pp. 283-299. ISSN 2289-151X E-ISSN 2289-1528

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Brand equity studies focus heavily on the brands of profit-based organisations. Similarly in Malaysia, while there have been a number of studies on leading brands owned by profit-based organisations (e.g. Petronas, Air Asia and Maxis), few studies have explored branding in relation to not-for-profit organisations, such as public universities. Public universities tend not to place too high a priority on their brand development because they often lack an understanding of the significance of brand equity. The increased pressure on public universities to compete in the highly competitive higher education market, however, is slowly changing this perception. Therefore, this study will offer some preliminary insights into the dimensions contributing to the corporate brand equity of a public university in Malaysia, Universiti Sains Malaysia (USM). This study illustrates how metrics can be used to assess the brand of a public research university and can facilitate the development of corporate brand equity metric for institutions of higher education. Data collection was conducted using the survey method, distributing questionnaires to 400 students from eight local public universities. The findings of this study indicate that the dimensions of awareness, quality of service, trust and relevance have a positive relationship with USM’s corporate brand equity. These findings may help to guide future researchers in understanding the dimensions of brand equity in relation to public universities.

Item Type: Article (Journal)
Additional Information: 8220/78887
Uncontrolled Keywords: Branding, brand equity, university, Universiti Sains Malaysia, higher education institution.
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Islamic Revealed Knowledge and Human Sciences
Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Communication
Depositing User: Dr Kamaruzzaman Abdul Manan
Date Deposited: 19 Feb 2020 17:22
Last Modified: 19 Feb 2020 17:22
URI: http://irep.iium.edu.my/id/eprint/78887

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