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A conceptual model for developing a measurement tool for hospital food service operation in Malaysia

Osman, Noor Suzana and Md. Nor, Norazmir (2019) A conceptual model for developing a measurement tool for hospital food service operation in Malaysia. In: 7th AMER International Conference on Quality of Life (AICQOL), 16th-17th February 2019, Kuta, Bali, Indonesia.

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Abstract

This study aims to provide and identify the best tools for measuring the quality of food service in Malaysian hospitals. The discussion focuses on the models used to evaluate the performance of food service operation in hospitals, as well as review critiques, issues, and the latest findings. Many tools have been introduced in the previous studies. However, the decision about the best fit tool to measure the quality of hospital food service is still unclear. Future study should be conducted, and an empirical test that examines various dimensions, such as food and meal service quality, staff/service issues and physical environment must be considered in the evaluation.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 8337/78160
Uncontrolled Keywords: hospital food service; patients’ satisfaction; measurement tool; performance
Subjects: R Medicine > RA Public aspects of medicine
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Allied Health Sciences
Kulliyyah of Allied Health Sciences > Department of Nutrition Sciences
Depositing User: Faizah Shahbudin
Date Deposited: 21 Jan 2020 10:55
Last Modified: 21 Jan 2020 10:55
URI: http://irep.iium.edu.my/id/eprint/78160

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