IIUM Repository

Modelling customers’ loyalty towards adopting Islamic mobile banking services

Mohd Thas Thaker, Mohamed Asmy and Amin, Md. Fouad Bin and Mohd Thas Thaker, Hassanudin and Allah Pitchay, Anwar and Khaliq, Ahmad (2019) Modelling customers’ loyalty towards adopting Islamic mobile banking services. In: 10th Foundation of Islamic Finance Conference 2019, Sunway University, Malaysia. (Unpublished)

Download (3MB) | Preview
PDF - Accepted Version
Download (642kB) | Preview


This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking services was found to be depended on usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, mediating effect of Islamic mobile banking services continuance adoption significantly influenced by customer satisfaction and trust. By understanding these continuance intention factors among the customers, it would help the industry player particularly Islamic banking to plan and strategize appropriate policies, and support necessary programmes on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 7210/76771
Uncontrolled Keywords: customers’ loyalty, Islamic mobile banking services
Subjects: H Social Sciences > H Social Sciences (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Economics
Depositing User: Dr Mohamed Asmy Bin Mohd Thas Thaker
Date Deposited: 31 Dec 2019 10:46
Last Modified: 09 Nov 2020 10:41
URI: http://irep.iium.edu.my/id/eprint/76771

Actions (login required)

View Item View Item


Downloads per month over past year