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Web-based e-journal service quality and satisfaction in research and non-research universities

Mohd Zain, Wahidah and Othman, Roslina (2017) Web-based e-journal service quality and satisfaction in research and non-research universities. IIUM Press, International Islamic University Malaysia, Kuala Lumpur , Malaysia. ISBN 978-967-418-697-5

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Abstract

Malaysian public universities can be categorized into Research (RU) and NonResearch Universities (Non-RU). Both types of universities are distinct in many aspects such as budget allocation, research productivity, and management process. Web-based e-journal service is crucial for library users in RU and Non-RU alike especially for those who conduct research. Therefore, users’ satisfaction is considered the key to keep users loyal to the service. Thus, users’ perception of the service quality needs to be continuously examined andto hit excellent level as it reflects users’ satisfaction. Unfortunately, many studies especially in Non-RU showed that users’ satisfaction level of library e-service or web-based service was only moderate. In fact, no study has clearly compared between RU and Non-RU focusing on web-based ejournal service quality and users’ satisfaction. Thus, this book is conducted to fill the gap with four main objectives:

Item Type: Book
Additional Information: 1675/75206
Uncontrolled Keywords: Web-based, E-journal, Research, Universities
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology
Kulliyyah of Information and Communication Technology
Depositing User: Prof. Dr. Roslina Othman
Date Deposited: 07 Oct 2019 11:26
Last Modified: 15 Oct 2019 08:11
URI: http://irep.iium.edu.my/id/eprint/75206

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