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A study on the signage system in Melaka, the UNESCO heritage sites

Abdul Rahim, Noor Roziana and Abdul Rahman, Julaila and Abdul Razak, Rajabi (2019) A study on the signage system in Melaka, the UNESCO heritage sites. Journal of Architecture, Planning and Construction Management (JAPCM), 9 (1). pp. 22-38.

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Despite of the massive tourist visit to Melaka UNESCO sites; the sites had been one of the most visited places in Malaysia in 2015. Melaka, as one of the important UNESCO heritage sites in Malaysia with many public facilities particularly heritage buildings truly needs to consider effective signage design application to make it easier for tourist way-finding. There has been a variety of research done about user experience and way-finding, but the studies have focused either on the effectiveness of signage design or user experience. However, there is very less study that explores the understanding in connection on tourist experience and signage in prominent areas. Therefore, the aim of this study was to explore the understanding in connection to tourist experience in UNESCO heritage sites by referring to the signage. The data was collected through the pilot survey and photo elicitation in the UNESCO sites of Melaka.The findings indicated that most of the signage in the heritage sites were not effective due to the unsuitable location and ineffective design of the signage. For the directional sign, most of the sign provide the directions within a site or building including arrows. However, usage of symbols in the directional signs are minimal. For information signs at the heritage sites are related to overall orientation within a site or building. Some of the information sign do not contain maps, diagrams and directory signs that able to give the detail information to the users because of the size is too small to fit all the information needed. Lastly for identification sign, due to some of the places are not directed by the directional signs, the tourist still unable to reach the desired sites although the sites have a good identification signage. In conclusion, it is suggested that the signage should be sensitively located, scaled and detailed so as not to obscure ambiguous or distract the integrity of the historical objects.

Item Type: Article (Journal)
Additional Information: 7135/74598
Uncontrolled Keywords: Heritage Site, Signage, Tourism, Way-finding, UNESCO heritage
Subjects: H Social Sciences > H Social Sciences (General)
N Fine Arts > NA Architecture > NA100 Architecture and the state
N Fine Arts > NA Architecture > NA4100 Special classes of buildings
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design
Kulliyyah of Architecture and Environmental Design > Department of Applied Arts and Design
Depositing User: Julaila Abdul Rahman
Date Deposited: 12 Sep 2019 15:46
Last Modified: 03 Apr 2020 18:33
URI: http://irep.iium.edu.my/id/eprint/74598

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