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The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia

Abd. Manaf, Noor Hazilah (2006) The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia. The Asian Journal on Quality, 7 (1). pp. 161-176. ISSN 1598-2688

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Abstract

The objective of the study was to empirically assess the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. Comparative analysis on the practice of quality management was made among the three groups of hospitals. Self-administered questionnaire was the main method of data collection. Twenty-three public hospitals throughout Peninsular Malaysia participated in the survey. Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre, which is based in the capital city of Kuala Lumpur. However, there was no significant difference in perception of implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment was found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management.

Item Type: Article (Journal)
Additional Information: 328/7314
Uncontrolled Keywords: Quality Management, Public Hospitals, Health Care, Public Sector, Malaysia
Subjects: H Social Sciences > H Social Sciences (General)
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: PROF DR NOORHAZILAH ABD.MANAF
Date Deposited: 06 Jul 2013 12:09
Last Modified: 01 Aug 2017 16:15
URI: http://irep.iium.edu.my/id/eprint/7314

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