IIUM Repository

Quality management practices and sustainable performance: examining the role of soft TQM as mediator

Khalili, Amjad and Ismail, Md Yusof and Karim, A.N. Mustafizul and Che Daud, Mohd Radzi (2019) Quality management practices and sustainable performance: examining the role of soft TQM as mediator. International Journal of Industrial and Systems Engineering, 31 (2). pp. 250-277. ISSN 1748-5037 E-ISSN 1748-5045

[img] PDF - Published Version
Restricted to Registered users only

Download (2MB) | Request a copy
PDF (SCOPUS) - Supplemental Material
Download (173kB) | Preview


Malaysian managers are trying to implement quality management (QM) practices in their industries to be competitive. However, few empirical studies are conducted in the developing economy of Malaysia to examine the role of TQM soft dimension (STQM) as possible mediator in the relationship among QMS ISO9001:2015 and sustainable performance (SP). Using 329 primary data collected from Malaysian numerous industries, this paper aims to develop a conceptual model that links the three practices namely QMS, STQM and SP in one integrated model and to examine the mediating structure of soft TQM (STQM) aspects through techniques exploited from structural equation modelling (SEM). Findings from AMOS program show that bootstrapping technique supported that STQM is treated as mediator construct. Full mediation is detected in this paper which reflects the importance of practising STQM aspects for Malaysian manufacturers. The main contribution of this paper is through introducing bootstrapping for mediating estimation and focusing on all measured industrial sectors that Malaysia needs to be an industrialised nation in the coming few years.

Item Type: Article (Journal)
Additional Information: 6983/72386
Uncontrolled Keywords: QMS, soft TQM, STQM, sustainable, mediating, bootstrapping, Malaysia
Subjects: T Technology > TS Manufactures
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Engineering
Kulliyyah of Engineering > Department of Manufacturing and Materials Engineering
Depositing User: Ir. Prof. Dr. Md Yusof Ismail
Date Deposited: 29 May 2019 16:11
Last Modified: 12 Jul 2019 09:13
URI: http://irep.iium.edu.my/id/eprint/72386

Actions (login required)

View Item View Item


Downloads per month over past year