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Enterprise resource planning’s adoption model in public sector organizations

Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2019) Enterprise resource planning’s adoption model in public sector organizations. Research Report. UNSPECIFIED. (Unpublished)

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The introduction of enterprise resource planning (ERP) system as a tool to increase performance has encouraged many organizations to adopt it. This includes the public sector organization (PSO) that adopted a more effective system to deliver a more efficient citizen-centric services and enhance operational proficiencies. Even though the government should strive for improvement via the adoption of ERP, organizations might not benefit from these enhancement. The aim of this study is to investigate the impact of the ERP system upon PSO’s performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, which are financial, customer, internal business, and innovation and learning. This study presents evidence, gathered from a questionnaires survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data were collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It is also found that the information quality is positively related and significant towards the customer perspective, and positively related but not significant towards the financial, internal business, and innovation and learning perspective in Malaysia. It was also proven that a good quality system supporting user performance is related to the net benefits gained, leading to a positive impact for all perspectives of BSC. The results also ascertained that the implementation of ERP system in LA organizations leads improved performance, proving the suitability of the system vis-à-vis the PSO. The results are expected to encourage other PSOs to adopt a similar strategy in order to gain benefits similar to ones enjoyed by LAs

Item Type: Monograph (Research Report)
Additional Information: 3886/71126
Uncontrolled Keywords: ERP, public sector, local authorities, financial, customer improvement, system quality and information quality
Subjects: H Social Sciences > HJ Public Finance > HJ9701 Public accounting
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Accounting
Depositing User: Dr. Zaini Zainol
Date Deposited: 01 Dec 2019 08:17
Last Modified: 01 Dec 2019 08:21
URI: http://irep.iium.edu.my/id/eprint/71126

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