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Impact of external factors on determining E-commerce benefits among SMEs in Malaysia

Kartiwi, Mira and Hussin, Husnayati and Suhaimi, Mohd Adam and Mohamed Razi, Mohamed Jalaldeen and Ruhul, Amin (2018) Impact of external factors on determining E-commerce benefits among SMEs in Malaysia. Journal of Global Entrepreneurship Research, 8 (18). pp. 1-12.

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Abstract

This paper examines how the external factors – i.e. customers, competitors – that driven Malaysian SMEs to adopt E-Commerce may influence the benefits these SMEs gained by adopting such technologies. The findings show the SMEs that were driven to adopt E-Commerce by customers demand are less likely to experience the reduction of operational cost. The results also show that SMEs would be able to achieve most of the expected benefits of E-Commerce adoption, if it is aimed as a tool to improve the competitiveness of the business.

Item Type: Article (Journal)
Additional Information: 6826/64624
Uncontrolled Keywords: E-Commerce, SMEs, External factors, Adoption, Benefit
Subjects: H Social Sciences > HF Commerce
T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Dr. Mohamed Razi Mohamed Jalaldeen
Date Deposited: 17 Jul 2018 16:15
Last Modified: 03 Jan 2019 10:11
URI: http://irep.iium.edu.my/id/eprint/64624

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