Yue Hock, Sim and Omar, Ridha and Mahmud, Murni (2017) Evaluation of user experience on customer services mobile application. In: The 4th National Graduate Conference, University Tenaga Nasional, Malaysia.
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Abstract
The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented.
| Item Type: | Conference or Workshop Item (Slide Presentation) |
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| Additional Information: | 62671/3451 |
| Uncontrolled Keywords: | Mobile Application, Customer Services, Mobile Technologies, Smartphones, UX. |
| Subjects: | T Technology > T Technology (General) |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System |
| Depositing User: | Dr. Murni Mahmud |
| Date Deposited: | 15 Mar 2018 14:30 |
| Last Modified: | 28 Jun 2018 14:28 |
| URI: | http://irep.iium.edu.my/id/eprint/62671 |
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