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What works and why? Lessons from public management reform in in Malaysia

Siddiqueea, Noore Alam and Xavier, John Antony and Mohamed, Mohd Zin (2019) What works and why? Lessons from public management reform in in Malaysia. International Journal of Public Administration, 42 (1). pp. 14-27. ISSN 0190-0692

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Abstract

This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success factors that determine reform outcomes and concludes that for reforms to succeed a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and problem-oriented reforms have a better chance of being successful, the value of best-practice reforms should not be discounted. The cumulative impact of such reforms can be significant, as the Malaysian case demonstrates.

Item Type: Article (Journal)
Additional Information: 5487/61325
Uncontrolled Keywords: Public management reform;best practices; diagnostic model; service delivery; Malaysia
Subjects: J Political Science > JF Political institutions (General)
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Architecture and Environmental Design
Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: dr mohd zin mohamed
Date Deposited: 12 Jan 2018 15:21
Last Modified: 02 Aug 2019 15:42
URI: http://irep.iium.edu.my/id/eprint/61325

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