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Public sector accountants’ opinion on impact of a new enterprise system

Zainol, Zaini and mohd farid fernandez, dahlia fernandez and Ahmad @ Abdul Mutalib, Hawa (2017) Public sector accountants’ opinion on impact of a new enterprise system. In: 4th Information Systems International Conference 2017 (ISICO 2017), 6th-8th November 2017, Bali, Indonesia.

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In digital era, citizen has higher expectation on public sector services. Excellence services and delivery system are expected from them. Towards this, the need to have a good system such as Enterprise Resource Planning (ERP) system as evidence in private sector is one of the crucial efforts. Prior researches especially in private sectors have recorded various benefits of implementing ERP systems among others, fast data processing, higher integration, up to date information, higher staff satisfaction, better governance and transparency and reduce operating cost. This study focused on the impact of ERP via ePBT system in the local agencies (LAs) of Malaysia. ePBT was developed to improve the delivery of LAs via the usage of information, communication and technology (ICT). It has been implemented by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and Local Government Department (LGD), at various stages. This study used a questionnaire survey distributed to LAs’ organization in Peninsular Malaysia that are currently utilizing the ePBT system, and drew a total response of 52.53 percent. The impact of this system was analyzed based on opinions received by LAs’ accountants, who are mostly the main user of this system. There four dimensions of ePBT impacts which are based on DeLone and McLean IS success model (system and information quality) and the BSC measurement model (internal business and innovation & learning perspectives). This study provides a better understanding regarding the impact of ERP implementation in the context of LAs in Malaysian public sector.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 3886/60983
Uncontrolled Keywords: Public sector accountant; enterprise resource planning; ePBT; system quality; information quality; local agencies
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5601 Accounting. Bookkeeping
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Accounting
Depositing User: Dr. Zaini Zainol
Date Deposited: 04 Jan 2018 15:25
Last Modified: 26 Jun 2018 14:33
URI: http://irep.iium.edu.my/id/eprint/60983

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