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Implementing key performance indicators in a Malaysian local government

Hasbolah, Farhana and Mohd Alwi, Norhayati and Mohamad, Muslim Har Sani (2012) Implementing key performance indicators in a Malaysian local government. In: International Management Accounting Conference 6 - Managing Innovation and Sustaining Excellence,, 26th–27th March 2012, Bangi, Selangor.

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Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigate the organizational changes through the development and implementation of KPIs. New Institutional Sociology (NIS) under Institutional Theory shall be used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. This study is expected to provide understandings of the whole process of developing and implementing the process-based KPIs in the local government. Hopefully the study will point out new insights to the development of PMS in Malaysian local government from the perspective of NIS.

Item Type: Conference or Workshop Item (Slide Presentation)
Additional Information: 3574/59164
Uncontrolled Keywords: Key Performance Indicators (KPIs), Malaysia, local government
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
H Social Sciences > HJ Public Finance > HJ9701 Public accounting
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Accounting
Depositing User: Dr Norhayati Mohd Alwi
Date Deposited: 09 Nov 2017 16:46
Last Modified: 09 Nov 2017 16:46
URI: http://irep.iium.edu.my/id/eprint/59164

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