IIUM Repository

An assessment of public transport features in urban and rural settlements in Malaysia

Ponrahono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Jaafar, Samsuddin (2017) An assessment of public transport features in urban and rural settlements in Malaysia. Advanced Science Letters, 23 (7). pp. 6135-6139. ISSN 1936-6612 E-ISSN 1936-7317

[img] PDF - Published Version
Restricted to Registered users only

Download (682kB)
PDF (Scopus) - Supplemental Material
Download (455kB) | Preview


his paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitative and qualitative methods of primary and secondary data capture. With a sample of more than 1000 passengers surveyed, the demand side’s perception and aspiration have been collected and analyzed based on the classification of LOS. The overall performance measured in urban and rural were LOS E, which is below the tolerable standard of LOS D. In analyzing the satisfaction levels among the urban and rural passengers, it was found that the majority of the respondents (60.4%) were dissatisfied with the services in both urban and rural areas. Further recommendations are to bridge these gaps by increasing headways, locating designated bus stops or halts at strategic catchment points of alighting and dropping off as well as revised maintenance scheduling and consistent repair of the existing fleet. Finally, operators may also improve on-board comfort and convenient levels as aspired by the passengers. This can be commensurate by the willingness of passengers to pay higher fare rates for the increased quality of such services.

Item Type: Article (Journal)
Additional Information: 3499/59121
Uncontrolled Keywords: Public bus service, Level of Service (LOS), passengers’ satisfaction survey.
Subjects: H Social Sciences > HE Transportation and Communications > HE305 Urban transportation
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 06 Nov 2017 15:59
Last Modified: 02 Apr 2018 13:54
URI: http://irep.iium.edu.my/id/eprint/59121

Actions (login required)

View Item View Item


Downloads per month over past year