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The impacts of ERP systems on public sector organizations

Fernandez, Dahlia and Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2017) The impacts of ERP systems on public sector organizations. In: 8th International Conference on Advances in Information Technology, IAIT 2016, 19-22 December 2016, Macau, China.

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The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 3886/58297
Uncontrolled Keywords: Accounting systems; Enterprise Resource Planning; Public Sector; Organizational Performance; Balanced Scorecard
Subjects: H Social Sciences > H Social Sciences (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Accounting
Depositing User: Dr Hawa Ahmad
Date Deposited: 11 Sep 2017 12:31
Last Modified: 22 Mar 2018 17:13
URI: http://irep.iium.edu.my/id/eprint/58297

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