Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level

Ponrahono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Abdullah, Muhammad Faris (2017) Public bus level of service performance in Peninsular Malaysia: Correlation analyses on level of service (LOS) and passengers' satisfaction level. Planning Malaysia : Journal of the Malaysian Institute of Planners, 15 (1). pp. 229-234. ISSN 1675-6215 E-ISSN 0128-0945

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Abstract

This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers' satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers' load threshold.

Item Type:	Article (Journal)
Additional Information:	3499/57309
Uncontrolled Keywords:	Level of Service (LOS), stage bus, passengers’ satisfaction
Subjects:	H Social Sciences > HE Transportation and Communications H Social Sciences > HE Transportation and Communications > HE305 Urban transportation
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr Mariana Mohamed Osman
Date Deposited:	19 Jun 2017 10:11
Last Modified:	18 Jul 2017 15:03
URI:	http://irep.iium.edu.my/id/eprint/57309

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