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Chronic crisis management in Malaysia revisited

Fontaine, Rodrigue Ancelot Harvey (2016) Chronic crisis management in Malaysia revisited. Malaysian Management Review, 51 (2 (July-December)). pp. 27-40. ISSN 0025-1348

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Fontaine (2012) found that chronic crisis management – when problems are hidden from management rather than solved – is a salient feature of the Malaysian workplace. This study replicates the study of Fontaine (2012) to find out how the situation has evolved over the last four years. A total of 538 respondents in the Klang Valley participated in this study. The general conclusion is that chronic crisis management (mean of 3.54 on a 5 point Liker scale) and other structural problems are still very much the norm. These problems seem to be worse in smaller organisations (F 3.39 and sig. of 0.034). On the plus side, Malaysian employees are optimistic about the future (mean of 3.64) and ready to change. ANOVAs show differences between the perceptions of managers with more than 10 subordinates and their subordinates. ANOVAs show differences between the perceptions of respondents in organisations with more than 500 employees and smaller organisations. A number of suggestions, based on the data collected and on the literature, are proposed to solve these problems. In particular, this author suggests the performance management system be changed to cease rewarding employees who simply hide problems.

Item Type: Article (Journal)
Additional Information: 6302/54600
Uncontrolled Keywords: Chronic crisis management, optimism, change
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5546 Office management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Dr. Ridhwan Fontaine
Date Deposited: 31 Jan 2017 10:27
Last Modified: 05 Jun 2018 15:43
URI: http://irep.iium.edu.my/id/eprint/54600

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