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An assessment of public transport features in urban and rural settlements in Malaysia

Ponrohono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Jaafar, Samsuddin (2016) An assessment of public transport features in urban and rural settlements in Malaysia. In: International Conference on Architecture & Built Environment (ICABE 2016), 5th-6th Oct. 2016, Kuala Lumpur. (Unpublished)

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This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitative and qualitative methods of primary and secondary data capture. With a sample of more than 1000 passengers surveyed, the demand side’s perception and aspiration have been collected and analyzed based on the classification of LOS. The overall performance measured in urban and rural were LOS E, which is below the tolerable standard of LOS D. In analyzing the satisfaction levels among the urban and rural passengers, it was found that the majority of the respondents (60.4%) were dissatisfied with the services in both urban and rural areas. Further recommendations are to bridge these gaps by increasing headways, locating designated bus stops or halts at strategic catchment points of alighting and dropping off as well as revised maintenance scheduling and consistent repair of the existing fleet. Finally, operators may also improve on-board comfort and convenient levels as aspired by the passengers. This can be commensurate by the willingness of passengers to pay higher fare rates for the increased quality of such services.

Item Type: Conference or Workshop Item (Slide Presentation)
Additional Information: 3499/53241
Uncontrolled Keywords: public bus services, level of service (LOS), passenger's satisfaction survey
Subjects: H Social Sciences > HE Transportation and Communications
N Fine Arts > NA Architecture > NA2500 General works
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 05 Dec 2016 15:56
Last Modified: 05 Dec 2016 15:56
URI: http://irep.iium.edu.my/id/eprint/53241

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