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An assessment service delivery of Social Welfare Department dealing with vulnerable and disadvantages group in Perak

Mohamed Osman, Mariana and A. Bakri, Nurul Izzati and Bachok, Syahriah and Shuid, Syafiee (2016) An assessment service delivery of Social Welfare Department dealing with vulnerable and disadvantages group in Perak. Procedia - Social and Behavioral Sciences, 222. pp. 203-210. ISSN 1877-0428

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Abstract

A high-quality service delivery of Social Welfare Department (SWD) has encountered in promoting social inclusion towards the vulnerable and disadvantaged groups. This paper assesses the performance of SWD in the state of Perak, Malaysia by applied a semi-structured questionnaire survey of 400 respondents from a varied category of vulnerable and disadvantaged group within Perak. This research identified there is a correlation between service delivery performed and the quality of life of the respondents in social sustainability. The outcomes associated with strong justifications will offer alternatives to help in the betterment of the delivery system for these types of groups.

Item Type: Article (Journal)
Additional Information: 3833/52146
Uncontrolled Keywords: Service delivery performance; social welfare department; vulnerable and disadvantaged groups; quality of life
Subjects: H Social Sciences > HT Communities. Classes. Races
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User: Dr Mariana Mohamed Osman
Date Deposited: 05 Oct 2016 17:50
Last Modified: 12 Jan 2017 11:32
URI: http://irep.iium.edu.my/id/eprint/52146

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