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Implementing key performance indicators in a government agency: a typical story?

Laurence, Ferry and Murphy, Peter and Zakaria, Zamzulaila and Zakaria, Zarina (2015) Implementing key performance indicators in a government agency: a typical story? The Journal of Finance and Management in Public Services, 14 (2). pp. 1-15.

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The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities.

Item Type: Article (Journal)
Additional Information: 5122/49582
Uncontrolled Keywords: Key Performance Indicators (KPIs); Performance Management; Public Sector; Malaysia
Subjects: H Social Sciences > HJ Public Finance > HJ9701 Public accounting
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Accounting
Depositing User: Dr Zamzulaila Zakaria
Date Deposited: 13 Feb 2016 16:02
Last Modified: 13 Feb 2016 16:02
URI: http://irep.iium.edu.my/id/eprint/49582

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