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Housing development and consumer protection: a study on the issue of late delivery of vacant possession from the consumer perspective

Amin, Naemah and Kassim, Salina and Syed Abdul Kader , Sharifah Zubaidah (2015) Housing development and consumer protection: a study on the issue of late delivery of vacant possession from the consumer perspective. In: The 25th International Business Management Association Conference (IBIMA), 7-8 May 2015, Amsterdam, Netherlands .

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Abstract

A delay in completion of housing project is a common phenomenon in the housing industry in Malaysia. Buyers are often forced to accept the fact that it is 'better late than never'. Late delivery has several negative implications to the customers which actually causes financial, social and emotional problems to the house buyers. This study aims to explore consumers’ experiences with regard to the problems of late delivery in housing projects in Malaysia. In methodology, the paper conducts a survey on 406 house owners who had experienced the late delivery of the houses in the Klang Valley and Selangor areas. Findings of the study would provide the information of what are the implications of the late delivery to the consumers and analyse the adequacy of the existing legal protection to consumers of late delivery. Ultimately, the study hopes to shed light on further improvements of the policy to minimize or prevent the delay in completing the housing project as well as to protect consumer interests in the case of late delivery of vacant possession in the housing market in Malaysia.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 546/49416 Proceeding of the 25th International Business Management Association Conference ISBN 978-0-986-0410-8-5
Subjects: K Law > K Law (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Ahmad Ibrahim Kulliyyah of Laws > Department of Civil Law
Depositing User: Assoc.Prof.Dr Naemah Amin
Date Deposited: 03 Feb 2016 16:39
Last Modified: 04 May 2016 08:36
URI: http://irep.iium.edu.my/id/eprint/49416

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