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Evaluating heuristic for EG portal design model

Mahmud, Murni and Che Hussin, Ab Razak and Othman, Noor Khairunnisa and Mohamed Dahlan, Halina (2010) Evaluating heuristic for EG portal design model. In: 2010 International Information Technology Symposium (ITSim), 15-17 June 2010, KLCC.

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Abstract

The effective use of an E-Government (EG) Portal depends on the ability of people to utilize electronic services. One of the main challenges in developing the EG Portal is selecting usability design guidelines that addressed the overall EG functions. Most government agencies tend to design their portal based on existing guidelines that are not directly related to the EG context. In this study, the basic functions and characteristics of the EG Portal were analyzed. The concept of usability, the design guidelines, and the heuristic were reviewed. A set of questionnaires was distributed to users to access its accuracy of the proposed heuristic for design model of EG Portal. The result indicates that the heuristic in the design model could reduce the usability problems in the portal.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 3451/4585 (Print ISBN: 9781424467150, DOI: 10.1109/ITSIM.2010.5561467)
Uncontrolled Keywords: Usability; web design; heuristic; design guidelines; EG Portal.
Subjects: T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.5 Information technology
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Dr. Murni Mahmud
Date Deposited: 23 Aug 2012 10:14
Last Modified: 06 Sep 2012 13:43
URI: http://irep.iium.edu.my/id/eprint/4585

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