An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait

Alzabi, Tami and Shah, Asadullah (2015) An empirical investigation of factors influencing user satisfaction with online services of mobile communication providers: study of Kuwait. Wulfenia Journal, 22 (3). pp. 258-269. ISSN 1561-882X

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Abstract

Mobile communication penetration is high in many countries particularly Kuwait, the mobile communication providers in Kuwait offer many online services and the competition among them is very high. They seek user satisfaction in order to sustain their customers and attract new ones. This study proposed multidimensional user satisfaction model to identify the factors that impact user satisfaction of online services. This study found that information quality, system quality, and service quality have significant impact on user satisfaction with online service in Kuwait.

Item Type:	Article (Journal)
Additional Information:	6566/45186
Uncontrolled Keywords:	online service, user satisfaction, mobile communication, information quality, system quality, service quality and Kuwait
Subjects:	T Technology > T Technology (General) > T10.5 Communication of technical information
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Prof Asadullah Shah
Date Deposited:	20 Oct 2015 09:10
Last Modified:	30 Oct 2017 16:06
URI:	http://irep.iium.edu.my/id/eprint/45186

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