Exploring residents' satisfaction of facilities provided by private apartment companies

Rahman, Muhammad Sabbir and Hussain, Bashir and Uddin, ANM Meshquat and Islam, Nazrul (2015) Exploring residents' satisfaction of facilities provided by private apartment companies. Asia Pacific Management Review, 20 (3). pp. 130-140. ISSN 1029-3132 (In Press)

PDF - Published Version Restricted to Repository staff only Download (583kB) | Request a copy

Abstract

In recent times, Bangladesh has faced serious housing problems, especially for people who live in cities. In response, this study examines the relationship between housing expenses, affordability, service quality, hygienic conditions, and community attachment and residents' satisfaction, respectively. A questionnaire-based survey was carried out with customers in the major parts of Dhaka, Bangladesh. In addition to descriptive analysis, other statistical analyses, such as exploratory factor analysis, confirmatory factor analysis, and a structural equation modeling approach were used to test the hypotheses. The findings reveal that there is a strong relationship between services provided by the private companies and residents' satisfaction, with hygienic conditions playing a major role. This study also confirms a significant relationship between housing expenses and residents' satisfaction when affordability plays a mediating role. This study is the first of its kind, to the best of our knowledge, conducted on the customers of the Bangladeshi housing industry. The contribution of this study is the construction of a research theoretical framework that potentially highlights the perceived satisfaction or dissatisfaction of residents with the facilities provided by the private apartment owners in Bangladesh.

Item Type:	Article (Journal)
Additional Information:	7112/42670
Uncontrolled Keywords:	Affordability; Community attachment; Housing expenses; Hygienic conditions; Residents satisfaction
Subjects:	H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5001 Business. Business Administration H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5410 Marketing. Distribution of products
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Languages and Management
Depositing User:	Dr Muhammad Sabbir Rahman
Date Deposited:	20 May 2015 11:04
Last Modified:	13 Feb 2016 12:55
URI:	http://irep.iium.edu.my/id/eprint/42670

Actions (login required)

View Item