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Mobile online services and measuring user satisfaction: study of Kuwait

Shah, Asadullah and Alzabi, Tami (2015) Mobile online services and measuring user satisfaction: study of Kuwait. In: 2014 3rd International Conference on Advanced Computer Science Applications and Technologies, 29-30 Dec. 2014, Amman, Jordan.

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Abstract

User satisfaction is the key of success for any company to succeed and flourish business. Due to tremendous competition among service providers in the online sectors, many competitors feel threaten to be marginalized and loose competitive edge, and so is the profit margin. For many companies to survive business in a highly competitive environment, user satisfaction may be such factors to achieve lead over others. User satisfaction is a strong construct that emphasize on factors such as information quality, system quality, and service quality as its key parameters. This study aims to measure user satisfaction for online services provided by mobile companies in Kuwait and to develop a multi-scale model and assess its applicability in Kuwait scenario. This study involves exploratory factor analysis method to measure user satisfaction. The result showed that service quality, system quality, information quality are apex variables for user satisfaction for companies who compete in Kuwait in telecom sector.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 6566/42581
Uncontrolled Keywords: user satisfaction; information quality; system quality; service quality; online service in Kuwait;
Subjects: T Technology > T Technology (General) > T10.5 Communication of technical information
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Asadullah Shah Syed
Date Deposited: 21 Apr 2015 15:54
Last Modified: 23 Sep 2017 11:01
URI: http://irep.iium.edu.my/id/eprint/42581

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