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Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study

Arshad, Yusri and Ahlan, Abdul Rahman (2011) Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study. In: 2nd International Conference on Research and Innovation in Information Systems (ICRIIS’11), 23-24 November 2011, Kuala Lumpur, Malaysia. (Unpublished)

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Abstract

As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simon’s stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 1716/4125
Uncontrolled Keywords: IT outsourcing, decisions and implementations, relationship, resource competence and capabilities, social exchange, success, public sector, Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor
T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Assoc Prof Dr. Abd Rahman Ahlan
Date Deposited: 17 Oct 2011 11:29
Last Modified: 07 Mar 2013 09:48
URI: http://irep.iium.edu.my/id/eprint/4125

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